Influencing Skills & Strategies
2 days non residential
Communication is vital for success in any business and in some situations we need to influence others in that communication. Being aware of how to influence effectively and having strategies to achieve positive outcomes will add value to communications and working relationships.
Who will the course benefit?
This course is designed for anyone who wants to enhance their communication to influence others positively.
This workshop is for individuals who want to positively persuade and influence in order to achieve mutually beneficial solutions with colleagues. These skills will lead to more co-operation and productive relationships.
Identify the key elements of effective influencing.
Develop productive working relationships built on trust and mutual respect.
Use effective questioning and listening techniques to understand others.
Use different influencing styles by adapting their behaviour and communication.
Identify and manage conflict and move towards co-operation.
Communicate succinctly and with impact.
Defining persuasion and influence and identify the qualities needed influence effectively.
Styles of influence and their behavioural implications.
How we perceive situations and how others may perceive you.
Identification of individual "filters" and how to overcome these.
Effectively preparing for discussions.
Communication techniques and building rapport.
Questioning techniques to enhance understanding and build relationships.
Effective active listening skills.
Identifying different styles and how to adapt behaviours to meet the style.
How to construct a conversation to achieve effective results.
Dealing with conflict - how to handle difficult situations.
Presenting your case succinctly and with impact.
Multiple practical sessions delivering work designed on the course, using video for feedback and development planning.