Nova Heather Business Consultant

Developed a training department from scratch in 2000, managing 5 trainers in a new, fast growing sales operation.
Currently working as a fully fledged member of the Cybele team, projects include working with and delivering coaching and training to many different organisations:

What has been your most rewarding training experience?

Too many to mention!
Watching the light bulb moments, enjoying people enjoying themselves whilst achieving positive results is always rewarding for me  

Any bizarre or amusing training stories?

Moments of madness from my trainees are not unusual. A memorable session involved a delegate who had dropped off during an exam, awoke suddenly in the quiet of test conditions, shouting out the name of Mabel Woo (a female broker based in Hong-Kong). He had never met her and no one in the sales department (who had been present at the time of his loud exclamation) let him forget her, least of all when she visited the office a month later.
It was very funny but I guess you had to be there!  

What made you want to become a trainer?

I hadn’t forecasted my life as a trainer but the role involves all the elements I would enjoy in a job so I guess you could say it was a happy accident

What would you be if not a trainer?

Orangutang Surveillance Operative, Borneo.
Training sessions with sales forces have been known to resemble an enclosure at Monkey World – great fun  

Which four words describe your training style?

Creative
Nurturing
Engaging
Thought provoking

Feedback you’d most like to get from a delegate following your course?

That course was completely different from anything else I have ever attended. Brilliant, I want to go again

Feedback you’d probably get from delegates following one of your courses?

The course was fun and has given me a new perspective. I want to see how it works in practise now

Any words of advice for a delegate about to go on one of your courses?

Keep and open mind, enjoy yourself and get involved  

What’s the most fun you’ve ever had while on a training course?

I particularly enjoyed a weeks delivery in Denmark, working with people from a different culture was challenging, exciting and new + they had me in stitches all week

I have to see it and do it to learn it, anything that lets me get hands on and practical is what I enjoy the most.

What’s the most important ingredient in order for a course to be successful?

Energy, creativity, belief and a want to achieve something