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Meet our consultants

Our experienced consultants each have an enviable track record within their individual specialisms. When combined together as a team they create a dynamic, inspirational unit capable of supporting and developing people of all backgrounds and levels of experience.

Our Management Team

  • Gary Uffendell - Managing Director
    Gary’s core specialisms are relationship management, influencing skills and effective communications. He has worked in training and consultancy for 10 years, starting at Cap Gemini. From there he moved to QA Training and Consultancy. Gary gained his NLP Practitioner and Master Practitioner statusRead more about Gary Uffendell
  • Carole Stevenson - Business Development Director
    Carole specializes in sales training skills for frontline team members, team managers and department managers. Topics range from how to effectively sell and engage customers, to how to manage a sales team.

    She gained her extensive experience working as a sales manager for Lloyds TSB Insurance,Read more about Carole Stevenson

A selection of our Consultants

  • Ailsa Wiggans I am a Fellow of the CIPD and have trained extensively for the RAF, Boots the Chemist and Nestlé as an employee then as a self-employed trainer since 2002.Read more about Ailsa Wiggans
  • Alex Phillips I spent many years as a professional sailor – including racing round the world as the skipper one of 12 identical yachts in the 2000- 2001 BT Global Challenge “The World’s Toughest Yacht Race”.  
    I stopped sailing for a living in 2004, and have trained and coached forRead more about Alex Phillips
  • Andrew Minns Virtually all my skills and knowledge as a trainer have been acquired ‘on the job’. My journey through many areas and levels of hospitality, retail and commercial ventures has proved in-valuable in providing me with simple, workable & successful business solutions.Read more about Andrew Minns
  • Catherine Storer 20 years as operational manager and HR/training specialist in various sectors including retails, finance and insuranceRead more about Catherine Storer
  • Chris Gilkes Originally in retail operational management, then a trainer in the telecoms industry, Chris has been a Management Consultant since 1997. She has successfully achieved business audits, needs analysis, the design and delivery of learning solutions and end-to-end management of projects. She has worked primarilyRead more about Chris Gilkes
  • Chris Halward Chris is a highly respected organisation and people development consultant and coach.  He has designed and delivered a wide range of development programmes over the past 15 years covering a wide range of topics including management skills, sales, call centre skills, customer service and communicationRead more about Chris Halward
  • Claire Whittaker Mostly through 15 years experience working for large organisations who employed professionals in their fields.  Learnt huge amounts from one particular manager who was an Occupational Psychologist with tons of experience and a passion for developing others.  Been on more TTT type courses thanRead more about Claire Whittaker
  • Heather Hughes My experience was largely gained from working for British Gas and the AA.  I spent 15 years in different training roles including a National Operational role and 10 years as a Senior Manager which included managing a 450 seat call centre.Read more about Heather Hughes
  • John Philp From humble beginnings in the retail sector, rising through various stages of promotion within large corporates to finally heading up the HR and training function of a Major UK company.  Having spent 23 years at the front end of creating training and development solutions and acquiring professionalRead more about John Philp
  • Martin Miles Retail Operations and Management Institute. Training Manager and then Senior Manager J Sainsbury, Ops Director Holland and Barrett. Coach with Institute for Independent BusinessRead more about Martin Miles
  • Pam Lander Pam specialises in management & sales training skills for frontline team members, team managers and department managers.  Topics include coaching skills, performance improvement (both personally and from a management perspective), how to effectively engage and sell to customers and how to manageRead more about Pam Lander
  • Richard Dunstan 17 years operational management and training experience Read more about Richard Dunstan
  • Rob Conolly I have worked in HR & training since 1981 and in the training dept of an insurance co since 1990 designing & delivering business skills.Read more about Rob Conolly
  • Sam Kelsey Sam has 10 years experience in management, training and development gained primarily as Management Development Manager for Norwich Union Central Services, part of the Aviva group.
    Some relevant qualifications:
    Diploma in Coaching & Mentoring (MEMCC)Myers Briggs Step I and II and FiroB MentalRead more about Sam Kelsey
  • Su Turney Human Resources is my professional background and I am CIPD qualified with a Masters in Employment Relations and Law. However, my change management experiences in the not-for-profit sector have been most formative in terms of skill development. This is where my strategic, leadership, influencing andRead more about Su Turney
  • Sue Hayrettin Following a Management career in the Travel Industry, Banking and Media, Sue entered the world of training and consultancy in 1996 – since then has become involved in a wide variety of industries, training at ‘every level’ of the business and encountered a diverse range of roles withRead more about Sue Hayrettin

People Skills

Studies have shown that in a standard interview only about 10% of a potential employer’s impression of you is based on what you say, 20% is influenced by the tone of your voice whilst the remaining 70% is dependent on body language.

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I would recommend this to anyone in a relationship management role and just for personal development in general.