Posts in Outsourced Agency
Outbound Telephone Sales

The outbound team needed to re-focus their current attention when talking to customers to identify how to engage customers in a two-way conversation and identify key “hooks” that could be explored in future calls. They also needed to be skilled with the right questions to generate productive responses from customers ahead of selling in the main features, advantages and benefits of the product. Cancellation rates and customer complaints were high and conversion rates are low.

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