Creative Problem Solving & Decision Making Skills


3 days non residential


The pace of change and complexity in the modern business world is ever increasing.

In order to survive and prosper, organisations must develop internal climates where innovation and creative solutions thrive. This practical, yet highly creative programme explores what is involved in establishing such a business environment, and will demonstrate to delegates how to develop innovative and creative solutions to real world business problems when they return to their workplace.

The core learning experience centres around a series of practical case study exercises, which will be drawn on to illustrate the key principles involved in innovative problem solving and decision making. It will also enable the delegates to test their knowledge and expertise.

The participants attending bring a wide variety of experience and resources to this programme. The course facilitator’s role is to help individuals learn for themselves and to assist everyone to make sense of new ideas and techniques that they can use at work. Participants will find it beneficial to commit fully to the programme and to participate as much as they can through challenging assumptions, asking questions, stepping out of their comfort zones and joining in discussions.

In addition, the highly participative nature of this programme will enable senior staff members to develop shared values & common aims in respect to the adoption of creative problem solving as a legitimate business tool.

Who will the course benefit?

Organisational leaders, departmental managers, project leads, and human resource professionals who have the responsibility for impacting positively on other people in their organisation.

Individuals who are involved with designing and implementing organisational development strategies.

Individuals who are serious about their personal development and want to be exposed to cutting edge new thinking.

Course Objectives

To enable delegates through clarity and vision to initiate excellent creative problem solving and decision making techniques for themselves and their team.

Skills Gained

Understand how to add value through innovative problem solving and decision-making. Appreciate the vital importance that communication and active listening have in building a creative problem-solving environment. Understand, at a detailed level, how to brainstorm effectively. Be more innovative in their approach in developing solutions to problems Develop their ability to think "outside the box”. Obtain the necessary skills to make better business decisions. Recognise the difference between solving problems and finding solutions Apply problem solving tools to real life situations.

Content Introduction

Creativity and problem solving – two sides of a coin. How to unleash our creative talent. Establishing the right climate. The impact of different cultures. Creative approaches explored. Practical examples and exercises. Brainstorming practice.

Types of problems. Opportunities and Challenges as opposed to problems. The benefits of a team approach. The steps for effective problem solving and decision making – using several different models. Using problem solving and decision making steps in live situation. Practical examples and exercises. Conducting a force-field analysis.

Reasons for poor decisions. Managing the risk. Decision making applied. Review of major learning points. Discussion on any remaining barriers and solutions. Using problem solving strategies for creative and innovative solutions. Making a personal commitment to success.