Managing a difficult conversation involves structuring, observing and recording feedback and crucially knowing how to raise the subject with an employee, understanding their reactions and knowing how to deal with them.
Who will the course benefit?
Anyone who would like to be more confident in having those difficult conversations and effectively dealing with various issues in the work place.
By the end of the workshop you will be able to:
Plan, review and practise your difficult conversations to ensure all key areas are covered.
Identify appropriate questioning and listening techniques to establish causes of the ‘issue’
Provide constructive feedback with evidence to help the individual see the impact of their actions / behaviour
Describe how to manage your own emotions and deal with the problem objectively
Record the outcomes of the discussion and follow through on the agreed plan
Explain how to agree an improvement plan with the individual
Pre course activity:
Please bring along 3 different examples of difficult conversations you either have had and would like to evaluate or are about to have in the near future
Welcome and introductions
How to structure a difficult conversation
What constitutes a difficult conversation
Deliver negative feedback in a positive way
How to use questions to establish the issue and the way forward
Practical session & feedback
Timings: We will deliver 2 x ½ day events per day - 9.00 am to 12.30 pm for the morning sessions and 1.30 pm to 5pm for the afternoon session.
Number of participants: We can accommodate up to 10 participants during each ½ day programme
Cybèle team: 1 trainer for the whole day
Equipment needed: Training room large enough to house 10 people comfortably with space for smaller group work and room to move around. Also 2 x flipcharts & paper; projector and screen please.
Programme materials: Will be supplied by Cybèle including joining instructions for distribution in advance of the programme.