Leading Change Programme


1 day


Change is a constant feature of everyone’s life, affecting people at all levels within all organisations globally. How individuals cope and deal with change can of course be very different. It is widely recognised that for an organisation to be successful and fit for the future in its chosen market place, then an authentic commitment to constant transformation and re-evaluation of its management processes, procedures and working practices must endure.

Most employees feel a distinct lack of control when major change occurs; many feel that they have had no say in whether the change should go ahead or not. In most situations employees are not fully and authentically committed to the change because they do not feel they have ownership of the change itself. This is most commonly due to the organisational change in question, being vastly under communicated to the front line, where the change is going to be most felt.

Leading change is one of the most challenging tasks that a business leader will face. It involves the management skills of analysing and planning, of communications, of training, of implementation and evaluating. Most importantly, it involves leading people. People and their individual reactions to change are a major reason why implementing change can be so difficult.

Learning Opportunities:

This programme will be composed of a number of learning opportunities that will appeal to the varying learning styles of the delegates. This will include, but is not limited to the following:

  • Self-assessment profiling instruments

  • Personal tutor led feedback interpreting the self-assessment outputs – this aimed at gaining clarity on strengths & opportunities for development

  • Syndicate and small group work

  • Review of subject relevant video clips

  • Personal reflection

  • Peer group review & feedback

  • Personal identification of how these this programme can link back to re-enforce the business vision, mission, values and behaviours of Virgin Media

Programme Objectives:

By the end of this workshop, delegates will be able to:

  • Understand why so many major change initiatives fail to achieve their original stated objectives.

  • Identify the forces for change which are likely to affect their department and organisation.

  • Analyse and evaluate a proposed change in their organisation at a leadership and individual level.

  • Become an advocate of change, championing its cause.

  • Demonstrate a clear and competent understanding of 3 key change models in the context of application in their workplace.

  • Develop a workable strategy that will provide a road map for successfully managing change within the limits and boundaries of personal accountability.

Organisational Impact:

The organisation will experience positive impact through:

  • Leaders and managers developing shared values & common aims in respect to the implementation of a structured methodology when leading change.

  • Improved lines of communication and clarity for imparting important messages, revised policies, procedures or new working methods.

  • Developing integrity, trust and openness towards getting everybody on board in a healthy changing culture.

  • Leaders & Managers becoming advocates and champions of prescribed change.

Personal Impact:

The individual will experience positive impact through:

  • Refined interpersonal skills to support and implement key organisational changes.

  • Acquiring a toolkit of management & leadership resources to enable them to cope with the challenges and opportunities which change offers.

  • Clarity and vision to initiate excellent change management techniques for themselves and their team.


  • The Transition Curve – A model to embed change

  • The BECKS Model of Performance – Identifying the factors that influence our performance during organisational change

  • 8 Steps Model for Change Implementation – A structured methodology to develop consistency and competence during change


  • Introductions and welcome

  • Programme objectives – Organisational & Personal Impact

  • Leading and Championing Organisational Change

  • Six Reactions to Change

  • Seven Stages to Manage Successful Change

  • Practical Tools for Managing Change

  • Where do you want to be? Why?

  • Communicate your Story

  • Writing a Brief

  • Defining the benefits you seek

  • Example communication plan

  • How are you going to make the changes – planning the work

  • Benefits realisation

  • Accountabilities – Example project ownership plan – RACI

  • Conditions for success

  • Lessons learned about successful change

  • Dealing with resistance – tips!

  • Culture matters too

  • Review, action planning & close


Timings: This is a 1 day programme running from 9am to 5pm

Number of participants: We can accommodate up to 12 participants during each 1 day programme.

Cybèle team: 1 trainer for the day

Equipment needed: Training room large enough to house 12 people comfortably with space for smaller group work and room to move around. Also a flipchart & paper; projector & screen please.

Programme materials: Will be supplied by Cybèle including joining instructions for distribution in advance of the programme.

People ManagementRoss Taylor