Providing Constructive Feedback

Duration

1 day

Overview

One area consistently gives both managers and employees difficulty – the need to give and accept effective feedback.

The problem is that giving effective feedback is one of the most crucial elements you can to do help employees improve performance. It establishes a connection between what employees are doing and how actions are perceived by others. Surprisingly for some…..

….feedback is not about dishing out criticism!

Unfortunately, this often proves to be the case when managers find themselves under pressure. It is at these times that emotions can get in the way of effective management.

Feedback is a crucial business skill. Without feedback, individuals and teams may remain unaware of the value they add to an organisation, what they do well (so that they can do more of it) and what they need to change in order to perform to a higher level within their roles.

When delivered with competence and confidence, even the most difficult of feedback conversations can have a hugely positive impact on motivation and performance. This course will enable participants to develop the competence and confidence that will enable them to deliver great feedback, no matter what the situation!

Who will the course benefit?

  • Anyone whose role requires them to deliver feedback on performance, skills, behaviour and / or attitude

  • Anyone who is looking to move in to a role that will involve feedback conversations

Course Objectives

This course will enable participants to:-

  • Understand why feedback is a crucial business skill

  • Explore and overcome the potential barriers to delivering feedback well

  • Be clear about the essential components of high impact feedback

  • Use a straightforward but high impact approach for delivering both positive and developmental feedback

  • Understand how to deliver feedback in a way that sorts out the situation and leaves the individual ‘intact’

  • Understand potential reactions to feedback – what might cause them and how to handle them

  • Practice delivering positive and developmental feedback in a number of different contexts

  • Practice handling different reactions to feedback

Course Content

  • Course opening, introductions and objectives

  • Why is feedback crucial? Considering their own experiences, participants discuss the reasons why feedback is an essential business skill and the implications when there is no feedback, or feedback is delivered poorly

  • Feedback fears, challenges, barriers and how feedback is currently used within the workplace

  • What constitutes effective feedback and what needs to be in place in order to ensure that feedback has the desired effect?

  • Understanding the difference between “skill” feedback and “will” feedback and why most people tend to focus on the “skill” (technical) aspects only

  • Participants practise identifying behaviour / identity based statements in examples of feedback, and coming up with useful alternatives

  • Participants are introduced to the feedback model (A.I.D – Action Impact Do/Don’t) and practice this approach using their own, ‘real world’ situations and conversations that they will be having in reality when they return to work.

  • Dealing with reactions – participants explore what might cause the reactions that sometimes arise during feedback conversations and how to handle them (SARA – Shock; Anger; Rationalisation; Acceptance model)

  • Delegates examine statements which may have a positive intention in the message but cause problems in the way they can be interpreted

  • A useful model to plan and prepare giving feedback to appreciate how it may be received by others and therefore tailor the communication accordingly (Perceptual Positions Model)

  • Participants practise with a number of different, potentially difficult, situations that they would find personally most difficult and practice handling them, with coaching and support

  • Review, key learning and action planning.

Logistics

Timings: 9am to 5pm for the day

Number of participants: We can accommodate up to 12 participants during this 1 day programme

Cybèle team: 1 trainer for the day

Equipment needed: Training room large enough to house 12 people comfortably with space for smaller group work and room to move around. Also 2 x flipcharts & paper; projector and screen please.

Programme materials: Will be supplied by Cybèle including joining instructions for distribution in advance of the programme.