Digital Voice Coach System

Telephone training equipment that improves end-user results!

digital phone system

For telephone training workshops with customer service or call centre teams, using practical simulation training helps embed the skills, knowledge and confidence that takes the learning directly back to the workplace – fact!

Cybèle’s Digital Voice Coach telephone system helps customer service/contact centre delegates to practice and embed new telephone techniques, skills and approaches gained during the training workshop, in a simulated environment. There is nothing like delegates being able to hear themselves, listen in from the “customer’s” perspective and gain feedback that makes an instant impact in their day-to-day role

The NEW Cybele Digital Voice Coach telephone simulation training kit is the perfect tool to support in-house or independent trainers providing learning and development activities to telephone based operational teams. A compact and complete telephone training system, it is quickly and easily set up and is completely flexible - typically customers buy a 12 person system, however we can tailor-make a system to incorporate any group size that suits individual needs, for example an 8 person or a 16 person system – the choice is yours!

The telephone equipment allows delegates to practice conversations in pairs and listen back through their headsets or have the choice of the conversations being played out loud through independent speakers. The telephone system also allows delegates to practise in pairs in separate rooms without any central cables or wires restricting their concentration.

In a typical 12 person system, you will find 6 compact, lightweight and easy to use digital MP3 voice recorders, 12 Plantronics headsets (each with 2 earphones) and a fully adjustable microphone and 2 speakers to play recorded conversations out loud within the training group. All of this is supplied in a secure, portable and robust case.

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