+44 1725 511462
Building Effective Relationships
Duration:
1 day
Number of participants:
10
Cybele team:
1 trainer for the day
Equipment needed:
Training room large enough to house 10 people comfortably, with space for smaller group work and room to move around. Also a flipchart & paper; projector and screen please
Programme materials:
Will be supplied by Cybèle including joining instructions for distribution in advance of the programme.
Who's this course for?
Anyone for whom the quality of their business relationships – both within an organisation, and with external stakeholders and / or suppliers - will have a critical impact on the delivery of their business objectives.
Overview
The relationships that are formed and fostered in business are critical to the results that are achieved. With clients, rapport building enhances the working relationship in all aspects of communication and this will sometimes occur quite naturally at a subconscious level. When this process is fully understood, techniques can be used at a conscious level to build rapport quickly and effectively in all business relationships. With that in mind, this course develops awareness, focus and flexibility in order for the delegates to build strong, sustainable working relationships that ultimately achieve the required business results.
This is an interactive workshop which provides tools, techniques and practice for all those who need to make improvements in their communication, team development and relationship building skills. Exercises to practice each new learning point are scheduled throughout the workshop.
Objectives
• Understand the key components of a successful business relationship
• Identify the complex systems we have in place to judge the quality of our relationships with others
• Ask appropriate questions to determine the fundamental elements of a high performing relationship / partnership
• Build great rapport that takes in to account the business objectives and what is important to the person or people they are interacting with in any situation
• Ask quality questions that uncover the deeper meaning in a conversation
• Use the GROW coaching model to build stronger, collaborative relationship when problem solving