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Sales – Building Client Relationships
Duration:
1 day
Number of participants:
12
Cybele team:
1 trainer for the day
Equipment needed:
Training room large enough to house 12 people comfortably with space for smaller group work and room to move around. Also 2 x flipcharts & paper; projector and screen please.
We will include the use of our own Digital Voice Coach System which allows participants to practise new approaches and techniques within a safe environment.
Programme materials:
Will be supplied by Cybèle including joining instructions for distribution in advance of the programme.
Who's this course for?
This event will support those who would like to have effective business development conversations with all clients.
Overview
A workshop packed with tips, tools and techniques to enable you to prepare and conduct confident, effective and powerful telephone conversations which are aligned to the clients’ buying process and built around relationships. This 1 day event will be highly interactive. You will be encouraged to discuss your own challenges and will be supported to come up with your own answers. You will leave with an action plan of what you intend to do differently as a result of the day and how you are going to do it.
Objectives
• Explain the key preparation principles required to sell
• Demonstrate client relationships techniques and identify how these can be used during telephone conversations
• Explain and demonstrate how to develop client relationships and achieve maximum potential within these
• Identify how to adjust your own conversation with different clients in order to create maximum trust and genuine rapport.