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Who is this for?
This workshop is for anyone who speaks to internal or external customers and would like to experience more connection and productivity in their conversations.
Course content
Introduction to the conversation cycle
The four ingredients that will help you have balanced, gracious conversations
Practical activities to give people a fun and upbeat way to embed the principles of the conversation cycle
Learning what it truly takes to listen without judgement and create a connection with people.
Empathetic listening
Practice in the art of listening
Action planning and the focus moving forward
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