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Mastering Difficult Conversations

Duration: 

1 day

Number of participants:

12

Cybele team:

1 trainer for the day

Equipment needed:

Training room large enough to house 12 people comfortably, with space for smaller group work and room to move around. Also a flipchart & paper; projector and screen please

Programme materials:

Will be supplied by Cybèle including joining instructions for distribution in advance of the programme.

Who's this course for?

This work shop enables managers to be more confident in having those difficult conversations and effectively dealing with various issues in the work place

Overview

Managing a difficult conversation involves structuring, observing and recording feedback and crucially knowing how to raise the subject with a colleague or even a client, understanding their reactions and knowing how to deal with them.

Objectives

• Plan your difficult conversation to ensure key areas are covered.
• Use questioning and listening techniques to establish causes of the ‘issue’
• Provide constructive feedback with evidence to help the individual see the impact of their actions / behaviour
• Manage your emotions to deal with the problem objectively
• Record the outcomes of the discussion and follow through on the agreed plan
• Create an action plan to implement your learning in the workplace.

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