Receptionist Skills
Duration:
1 day
Number of participants:
Up to 10
Cybele team:
Training room large enough to accommodate up to 10 people comfortably, with space for smaller group work and room to move around. A flipchart and paper, projector and screen will also be required.
Equipment needed:
1 trainer for the day
Programme materials:
Will be supplied by Cybèle, including joining instructions for distribution in advance of the programme.
Who's this course for?
Receptionists, front-of-house employees and anyone responsible for welcoming visitors, handling initial customer enquiries or representing their organisation as a first point of contact.
Overview
The receptionist is often the first point of contact customers have with an organisation, making their role essential in creating a positive and lasting first impression.
This interactive course enables receptionists to develop their customer service and communication skills within a supportive and encouraging environment. It reinforces the importance of their public relations role, raises awareness of the interpersonal skills needed for success, and helps participants balance reception duties with the administrative tasks that may come their way.
Participants will discover how professional reception skills can enhance the customer experience, strengthen customer relationships and encourage long-term loyalty.
Objectives
• Understand the role of the receptionist and its importance to the organisation
• Apply key customer service principles when welcoming visitors and responding to enquiries
• Develop professional communication and interpersonal skills
• Create a positive and lasting first impression for customers and visitors
• Turn difficult situations into opportunities to deliver excellent customer service
• Balance reception responsibilities with additional administrative tasks
• Create a personal action plan to apply the learning in the workplace