The relationships formed and fostered in business are critical to the results achieved. With clients, rapport building enhances the working relationship in all aspects of communication, and this will sometimes occur quite naturally at a subconscious level. When this process is fully understood, techniques can be used at a conscious level to build rapport quickly and effectively in all business relationships. With that in mind, this course develops awareness, focus, and flexibility, enabling delegates to build strong, sustainable working relationships that ultimately achieve the required business results.

This is an interactive workshop which provides tools, techniques and practice for all those who need to make improvements in their communication, team development and relationship-building skills. Exercises to practice each new learning point are scheduled throughout the workshop.