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Who is this for?
This interactive workshop will give you valuable techniques and strategies that will make it easier for you to handle difficult conversations successfully. You will learn how to prepare for a difficult situation, get the conversation off to the best possible start and manage emotions.
Course content
Having the skills and confidence to handle difficult conversations with your colleagues or clients is an essential part of being effective. This workshop helps remove the fear from difficult conversations and show how the right approach can help turn it into a constructive conversation.
The structure of a difficult conversation
Delivering feedback
Asking the right questions
SARA model
Planning for a difficult conversation
Action planning
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